Refund policy

Thank you for shopping with Edenvale Edit. We want you to love your new accessories! If you are not completely satisfied with your purchase, we are here to help.

As a UK-based online retailer, our policy fully complies with the UK Consumer Contracts Regulations.

1. The 14-Day Cooling-Off Period

You have 14 days from the day you receive your order to notify us that you wish to return your item(s) for a full refund. Once you have notified us, you have an additional 14 days to return the items back to us.

2. Condition of Returned Items

To be eligible for a full refund, your item must meet the following criteria:

  • It must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging with all tags still attached.
  • It must be free from makeup, perfume, or smoke marks/scents.

3. Non-Returnable Items (Hygiene Exemptions)

For hygiene and health protection reasons, we cannot accept returns or offer refunds on:

  • Pierced Jewellery / Earrings: Unless they arrive faulty or damaged.
  • Hair Accessories: If the original hygiene seal or packaging has been broken or opened.

4. How to Start a Return

To begin a return, please get in touch using one of the following:

  • Email us at contact@ednv.co.uk with your order number and the reason for your return.
  • For a faster response, use our Contact Us form — please select Returns or Exchange as your reason for contacting.

We will reply within 24–48 hours with our return shipping address and instructions. Please package your item securely. We highly recommend using a tracked or signed-for service (such as Royal Mail Tracked 48), as we cannot issue a refund if the item is lost in transit.

5. Return Shipping Costs

  • Change of Mind: You are responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable.
  • Faulty or Damaged Items: If your item arrives damaged or faulty, please contact us immediately with a photo of the damage. We will provide a pre-paid return label or refund your postage costs.

6. Refunds Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your item. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment. Please allow 5–10 working days for the funds to appear in your account, depending on your bank or card issuer.

7. Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for a different colour or style, please return your item for a refund and place a new order online.

Edenvale Edit is based in County Antrim, Northern Ireland. All transactions are governed by the laws of Northern Ireland, England and Wales.